When you pay a premium price you expect at least a fresh towel and a clean room but obviously not with Virgin. They were not interested in the fact we were in a room I was cleaning myself, with no fresh towels. On our return home I put a complaint into Virgin and because we accepted a room swap and refused to stay in a dirty room we have been told there’s nothing they can do for us. We then got offered another room for the further 2 nights with no issues. After the 5 nights we had completely had enough of a uncleaned room, I demanded to be moved or id check out.

If you’re not a VIP it appears your room is ok to be left. This never happened and our room still wasn’t cleaned. After 4 nights we spoke to the manager who said we would get the “VIP” treatment on our room where the housekeeping supervisor inspects the room after it’s cleaned to ensure it meets standards. We stayed in this room for 5 nights, it wasn’t cleaned for the 5 nights, we were continuously up and down to reception after 5pm to ask for it to be cleaned (which never happened) and have some towels just to be able to shower. He told us our room wasn’t really we’d have to come back to them say immediately it was ready we weren’t really sure what was going on.

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